Why is my text or email not sending? - Error Messages

Errors are common and yet so annoying. We put together a list of possible errors you may be experiencing. 

SMS Error Messages

Error Code 30004 

If Status says "Undelivered" possible errors include 

    •    The phone number is listed on a "Do Not Disturb" or "Do Not Call" list that blocks SMS from unknown senders.

    •    The user is not able to receive your SMS due to specific configuration or limitations of their mobile phone service plan

    •    The receiving carrier has blocked the message for violating their rules or policies. 

If the Status says "Failed"

• The message has been flagged as spam and Twilio is blocking the message from being delivered.

Solutions 

• Email the contact and ask for a preferred time to text. 
• Read through this article by Twilio: Best Practices for Maintaining a Positive Caller Reputation.

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Error Code 30005 

• The number you are texting is no longer in service. 

Solution  

• If you have an email for the contact please reach out to them and have them update their phone number.

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Error Code 30006 

• Landline or unreachable carrier. This number is unable to receive text messages. 

Solution 

• This contact must be communicated with by call. If you would still like to text them, please have them provide a cell phone number. Please then place their cell phone number as their main number within your Agent CRM system.