Setting Up Google My Business Chat

To activate Google My Business Chat, go to Settings.

Click Integrations.

Connect a Google account that has access to your Google My Business account.

Please Note: 

1) GMB messaging is only available on mobile phones right now. Google has not yet rolled Messaging out to the desktop.

Once enabled, you will only see the "Message" button within the Google Maps mobile app (left) and in mobile search results (right)

2) GMB messaging works in only one place: in Agent CRM OR the Google My Business dashboard. If you enable GMB chat within Agent CRM, you will not see any messages in the Google My Business account.

3) If you've connected your Google account before March 1st, 2021, OR if you receive the error message below, you will need to fully disconnect and re-connect your Google Account and then re-select the GMB page.

To fully disconnect and re-connect your Google Account and then re-select the GMB page: